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Discover my comprehensive process, innovative designs, and impactful outcomes.
Wayfair
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Transforming Wayfair's Driver Experience:
Lead Product Designer (me)
Redesigned driver operations and defined product strategy, leading to $10M+ in annual savings. Established design standards and scaled the solution globally.
Wayfair
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Driver Help Desk
Lead Product Designer (me)
Redesigned a platform for 100+ specialists, cutting resolution time by 40%. Partnered with ops leadership to streamline support, saving $250K and boosting driver satisfaction.
State Street
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Customizable Trading Platform
Director of UX
Designed State Street’s flagship trading platform for institutional traders managing billions daily. Delivered a personalized, high-performance interface that boosted efficiency by 25% and strengthened client retention.
State Street
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Design System
Director of UX
Built State Street’s first enterprise design system, unifying 7 trading platforms and product teams. Led change management, mentored a team of 5, and cut design-to-dev handoff time by 30%—driving brand consistency and scalable delivery.
emergency
Let’s create something amazing together
schulberger@me.com
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