Case Studies

Transforming Wayfair's Driver Experience:

Redesigned driver operations and defined product strategy, leading to $10M+ in annual savings. Established design standards and scaled the solution globally.

Driver Help Desk

Redesigned a platform for 100+ specialists, cutting resolution time by 40%. Partnered with ops leadership to streamline support, saving $250K and boosting driver satisfaction.

Reimagining Enterprise Trading

Designed State Street’s flagship trading platform for institutional traders managing billions daily. Delivered a personalized, high-performance interface that boosted efficiency by 25% and strengthened client retention.

Design System

Built State Street’s first enterprise design system, unifying 7 trading platforms and product teams. Led change management, mentored a team of 5, and cut design-to-dev handoff time by 30%—driving brand consistency and scalable delivery.